1. Legal
2. Terms of Use
3. Version 1.0 · Effective date November 1, 2026· KUDIKRED NIGERIA LIMITED

1. These Terms of Use form a legally binding agreement between you and KUDIKRED NIGERIA LIMITED concerning your access to and use of the KUDIKRED mobile application, website and the financial-service features made available through them. The Terms apply to account registration, credit eligibility checks, loan applications, accepted loan transactions, wallet and payment functions, customer support and related Services.
2. These Terms should be read together with the KUDIKRED Privacy Policy and the specific loan offer, pricing summary, personal pricing plan or other transaction disclosure presented before you confirm a loan. The transaction-specific terms you accept determine the amount, tenure, interest, service fees, repayment date and other financial terms for that particular loan.
3. By creating an account, accessing the Platform, selecting an acceptance control, entering a transaction PIN, confirming a loan offer or otherwise using a Service, you acknowledge that you have read and accepted the terms that apply to the relevant activity. If you do not agree, do not proceed with that activity or use the affected Service.
4. 1. Agreement Structure and Priority
5. 1.1 Documents That Form the Agreement
6. Your relationship with KUDIKRED may be governed by several connected documents: these Terms of Use, the KUDIKRED Privacy Policy, the loan offer or personal pricing plan accepted for a particular transaction, any product-specific rules displayed in the App and any additional notice that you expressly accept. Together, these documents form the agreement relevant to the Service or transaction.
7. 1.2 Order of Priority
8. If there is an inconsistency, the transaction-specific loan offer or personal pricing plan will control the financial terms of that transaction, including the principal amount, tenure, interest, fees, repayment amount and repayment date. These Terms govern general platform use and matters not expressly varied by the accepted transaction terms. Mandatory Nigerian law prevails where it cannot lawfully be varied by agreement.
9. 1.3 Electronic Contracting
10. You agree that a contract, consent, instruction or notice may be created and evidenced electronically. Acceptance may be recorded through an in-App button, OTP, T-PIN, transaction confirmation, system log or another authentication method made available by the Platform. Electronic records maintained by the Platform may be used to evidence the action you took, subject to applicable law and your right to raise a genuine error or unauthorised-transaction complaint.
11. 2. Definitions and Interpretation
12. Headings are for convenience only. Words in the singular include the plural and vice versa where the context permits. References to laws or regulatory requirements include amendments and replacements. “Including” means “including without limitation”.
13. 3. Eligibility and Account Registration
14. 3.1 Eligibility Requirements
15. To use the Services, you must be at least 18 years old, have legal capacity to enter into binding agreements, meet any Nigerian residency or service-availability requirement applicable to the product, maintain a valid Nigerian phone number and/or email address, and provide the information reasonably required for identity, credit and payment verification.
16. 3.2 Registration and Verification
17. Registration may require you to enter a phone number, verify an OTP, create a password or PIN and complete KYC steps such as providing your name, BVN, bank-account information and other information requested in the App. Additional verification may be required where information cannot be confirmed, a security risk is identified or a regulated partner requires further checks.
18. KUDIKRED may refuse, restrict or delay registration where information is incomplete, false, inconsistent or unverifiable, or where the account presents a fraud, compliance, security, legal or reputational risk. Completion of registration does not create a right to receive a loan or a particular credit limit.
19. 3.3 One Person, One Genuine Identity
20. You must register and use the Platform in your own name and must not create accounts for another person, impersonate another person or create multiple accounts to bypass verification, credit limits, collection controls, promotional restrictions or risk rules. KUDIKRED may link accounts or devices for fraud-prevention and risk purposes where permitted by law.
21. 4. Services Available Through the Platform
22. The Platform may provide or facilitate a range of functions. Availability may vary by user, product, device, risk profile, partner availability and regulatory requirements.
23. 4.1 Credit Eligibility and Indicative Limits
24. The App may display an indicative credit limit, pre-qualification result or eligibility signal based on internal models, KYC results, credit-bureau information, repayment history and other permitted data. Such information is an invitation to continue the application process and is not a binding commitment to lend. A limit may be increased, reduced, suspended or removed as new information becomes available or risk policies change.
25. 4.2 Loan Calculator and Illustrations
26. The Platform may include calculators or examples that estimate repayment amounts, terms, interest or fees based on user inputs or example assumptions. These tools are for guidance and do not replace the actual Loan Offer. If an illustration differs from the transaction-specific terms presented before confirmation, the transaction-specific terms prevail.
27. 4.3 Loan Application Flow
28. A typical application may include an eligibility pre-check, identity or KYC verification, credit and fraud assessment, selection of an amount or available offer, display of pricing and repayment terms, user confirmation and, if approved, disbursement. KUDIKRED may ask for additional information or repeat verification where reasonably necessary before or after an application.
29. 4.4 Wallet and Payment Functions
30. Where provided, the wallet is a transactional feature used to record permitted funds, transfers, repayments, refunds or related balances. It is not intended to operate as a deposit or savings account. The availability, processing time and status of a payment may depend on the bank or payment service provider used for the transaction.
31. 4.5 Customer Support
32. The Platform may provide a Help Center, email support or other channels for questions, account issues and complaints. KUDIKRED may require identity verification before making account changes, disclosing transaction details or processing a sensitive request. See the Help Centre and contact page for the channels currently available.
33. 5. Credit Assessment and Loan Approval
34. 5.1 Assessment
35. KUDIKRED may evaluate an application using information you provide, BVN or KYC verification, credit-bureau information, repayment behaviour, account activity, device or fraud signals, risk models and other lawful information described in the Privacy Policy. The assessment may be automated or supported by automated rules.
36. 5.2 No Guarantee of Approval
37. Registration, a previous loan, a displayed credit limit, a pre-qualification message or completion of a verification step does not guarantee approval, disbursement, a particular interest rate or continued access to credit. Each application may be assessed separately and may be declined, limited or referred for further verification.
38. 5.3 Changes in Eligibility
39. Eligibility and available limits may change because of repayment performance, new credit information, detected fraud risk, changes in product rules, partner availability, regulatory requirements or other information relevant to the assessment. KUDIKRED is not required to maintain a previous credit limit after a loan is repaid or an offer expires.
40. 6. Loan Offer, Pricing Disclosure and Contract Formation
41. 6.1 Information Shown Before Acceptance
42. Before you confirm a loan, the App will display the key transaction terms applicable to that loan. These may include the approved principal amount, amount to be disbursed where different, tenure, interest or prevailing rate, service fees, transaction charges, repayment amount, due date, extension terms where available and late-payment or penalty information where applicable.
43. 6.2 Review Before Confirmation
44. You are responsible for reviewing the displayed information before accepting the Loan Offer. Do not confirm a transaction if the amount, rate, fee, repayment date or other key term is not acceptable to you or appears incorrect. If you identify an apparent error before disbursement, contact customer support and do not complete the acceptance step until the issue is resolved.
45. 6.3 Acceptance
46. A loan becomes binding when you accept the Loan Offer using the confirmation method required by the App and the transaction is approved for disbursement. The Platform may record the accepted offer, authentication method, date and time and create an electronic loan or IOU record that can be displayed in the account history or Activities/Orders section.
47. 6.4 Expiry or Withdrawal of an Offer
48. A quoted offer may expire or be withdrawn before acceptance where risk information changes, a verification step fails, the offer validity period ends, a partner becomes unavailable, a technical error is identified or a regulatory or security requirement prevents completion. Withdrawal before acceptance does not create a debt obligation.
49. 7. Disbursement
50. Approved loan proceeds are disbursed through a bank or other financial institution duly licensed or authorised in Nigeria and are generally credited to the Nigerian bank account linked or confirmed for the transaction. KUDIKRED may require the account name or other information to match verified identity information.
51. A transaction shown as approved may still require payment-rail processing before the receiving bank credits the account. Delays caused by banking networks, incorrect account details, maintenance or third-party failures do not by themselves change the amount or repayment terms of a loan that has been validly disbursed, although KUDIKRED will investigate genuine disbursement errors reported through support channels.
52. If a disbursement is reversed, duplicated, misrouted or otherwise affected by a processing error, KUDIKRED may take reasonable steps to correct the transaction, reconcile the account and update the loan record. You must not knowingly retain or spend funds that were clearly credited to you by mistake without reporting the issue.
53. 8. Interest, Fees and Other Charges
54. 8.1 Transparent Pricing
55. KUDIKRED seeks to disclose interest, service fees and other applicable charges before you accept a loan. The price applicable to a specific loan is the price shown in the accepted Loan Offer or PPP. A fee should not be imposed retrospectively on an already accepted loan unless the accepted terms, applicable law or a subsequent arrangement expressly permits it.
56. 8.2 Prevailing Rate
57. The Prevailing Rate may vary over time based on product design, market conditions, risk assessment, operational costs, regulatory direction or internal risk policy. A change in the rate for future loans does not automatically change the rate for a loan you already accepted. Before each new loan is confirmed, the App should show the applicable rate and fees for that transaction.
58. 8.3 Service Fees
59. Where a service or processing fee applies, the amount or method of calculation will be disclosed before confirmation. Such fees may relate to processing, verification, platform operation or another function described in the transaction terms. How a fee is collected, including whether it is deducted at disbursement or payable with repayment, depends on the Loan Offer you accept.
60. 8.4 Transaction and Third-Party Charges
61. Payment or transfer channels may carry transaction charges. Charges imposed by KUDIKRED or passed through as part of the Platform flow will be disclosed where applicable before you confirm the relevant transaction. A bank or independent payment provider may impose its own charge outside the Platform under its own terms, and such third-party charges may not be included in a KUDIKRED calculator or illustration.
62. 8.5 Pricing Changes
63. KUDIKRED may change future pricing, fees or product rules to reflect operational costs, risk conditions, market changes or regulatory guidance. Material changes affecting users’ core rights should be communicated through a reasonable channel. Unless permitted by law or expressly agreed, a pricing change applies prospectively and does not rewrite an existing accepted loan.
64. 9. Repayment
65. 9.1 Your Repayment Obligation
66. You must repay the principal, interest and any applicable fees or charges on or before the repayment date shown in the accepted Loan Offer. The outstanding amount shown in the App is intended to help you manage the obligation, but you should also refer to the accepted transaction details and any payment confirmation received.
67. 9.2 Available Repayment Methods
68. Repayment methods may include funding the platform wallet by bank transfer and making a manual repayment, using an authorised payment provider, or allowing an automatic debit or deduction where you have enabled and validly authorised that method. The available methods may vary by product and payment partner.
69. 9.3 Sufficient Funds and Timing
70. If you enable an automatic repayment method, you are responsible for ensuring that sufficient funds are available when the debit is due. A failed debit does not by itself discharge the debt. If you make a transfer close to the due time, allow for reasonable payment-rail processing and confirm that the payment has been credited to the loan rather than assuming that initiation alone completed repayment.
71. 9.4 Allocation and Reconciliation
72. Where a payment is received, it may be allocated to principal, interest, fees, penalties or other amounts in the order permitted by the accepted Loan Offer and applicable requirements. If a payment cannot be matched to your account, KUDIKRED may request evidence such as transfer details or a bank receipt so the transaction can be investigated and reconciled.
73. 9.5 Early Repayment
74. Where the product permits early repayment, the amount required to close the loan will be the amount shown or calculated under the accepted terms at the time of repayment. Early repayment does not guarantee an immediate increase in a future credit limit or approval of another loan.
75. 10. Loan Extension or Postponement
76. 10.1 Availability
77. An extension feature may be offered to eligible users before the original repayment date. An extension is not automatic and may depend on product rules, the status of the account, the timing of the request and any applicable regulatory limits. The App may restrict the maximum number of extensions or the total number of days by which repayment can be postponed.
78. 10.2 Extension Terms
79. Before you confirm an extension, the App should show the extension charge, any additional interest or fee, the revised repayment date and the amount that will remain payable after the extension. You should review these figures carefully. An extension does not normally cancel or forgive the principal; it changes the timing or structure of repayment according to the terms you accept.
80. 10.3 Evidence of Extension
81. An approved extension will be recorded electronically in the Platform, including the date of the request or confirmation and the revised repayment information. If you believe an extension was recorded without your authorisation, report the issue promptly so the authentication and transaction records can be reviewed.
82. 10.4 Extension Is Different From Default
83. Where an extension has not been validly requested and approved, failure to pay by the original due date may result in late-payment consequences rather than an automatic extension. The availability of an extension feature does not create a right to postpone repayment after the due date without approval.
84. 11. Late Payment, Default and Consequences
85. 11.1 Events of Default
86. You may be treated as in default if you fail to pay an amount when due, provide materially false information in connection with the loan, misuse the account in a way that affects the transaction, attempt to evade repayment through fraud or account manipulation, or otherwise commit a material breach that is identified as a default event under the accepted transaction terms or applicable law.
87. 11.2 Late-Payment Charges
88. Where a penalty, late interest or default charge applies, it will be charged in accordance with the rates or method disclosed in the App and applicable requirements. Such charges are intended to address the cost and risk of overdue payment and should not be imposed in a manner inconsistent with the accepted transaction terms or mandatory consumer-protection rules.
89. 11.3 Actions Following Default
90. If a loan remains unpaid, KUDIKRED may take reasonable recovery steps, including sending reminders, restricting further borrowing, contacting you through permitted channels, referring the account to an authorised collection provider, reporting repayment performance or default information to a licensed credit bureau where permitted, and pursuing remedies available under the agreement and applicable law.
91. 11.4 Credit Reporting
92. Late payment or default may be reported to licensed credit bureaus or relevant credit-information systems in accordance with applicable requirements. Such reporting may affect your credit record and your ability to obtain future credit. If you believe information reported about you is inaccurate, you may raise a dispute through the appropriate support or credit-bureau process.
93. 11.5 Set-Off and Recovery Against Funds
94. Where Nigerian law, a valid mandate and the applicable regulatory mechanism permit, KUDIKRED may request or rely on a lawful set-off or recovery process against deposits, funds or financial assets held for you by a participating financial institution. Any such process must follow the requirements applicable to the relevant bank, credit bureau, credit-management system or regulatory framework. This clause does not authorise KUDIKRED to take funds outside a lawful mechanism.
95. 12. Account Security and Authentication
96. 12.1 Protecting Credentials
97. You must keep your password, OTP, T-PIN and other credentials confidential. Do not disclose them to callers, agents, collection staff, family members or other third parties. KUDIKRED staff should not require you to reveal an OTP or confidential transaction PIN in order to provide routine support.
98. 12.2 Device Security
99. Use a device you control, maintain reasonable operating-system and security updates, enable available screen-lock or biometric controls and avoid installing unknown software that could intercept authentication information. Notify customer support promptly if your device is lost, your SIM is replaced unexpectedly, your account appears compromised or you suspect unauthorised access.
100. 12.3 Responsibility for Authorised Actions
101. You are responsible for actions you intentionally authorise using your account and credentials. Where a transaction is genuinely unauthorised, you may raise a complaint and KUDIKRED will review available authentication and transaction records. Responsibility for losses caused by stolen credentials, negligence, fraud or a system or third-party failure will be determined in accordance with the facts, these Terms and applicable law.
102. 13. User Responsibilities
103. 13.1 Accurate Information
104. You must provide genuine, complete and current information and must not impersonate another person, use a false identity, submit forged documents, fabricate income or bank information or knowingly conceal material information requested for a lawful verification or credit purpose. You should update information that changes where the Platform allows it or notify support where a verified field requires assistance.
105. 13.2 Regulatory Cooperation
106. You must cooperate with reasonable KYC, identity, fraud-prevention and due-diligence requests made in connection with the Services. You authorise KUDIKRED, where permitted, to verify submitted information through licensed or lawful partners such as banks, verification providers and credit bureaus.
107. 13.3 Lawful Use
108. You must use the Platform and any loan proceeds only for lawful purposes. You must not use the Services for money laundering, terrorism financing, fraud, identity theft, transactions involving illegal goods or services, or any activity prohibited by Nigerian law.
109. 13.4 Technical Misuse
110. You must not reverse engineer, decompile, scrape, deploy malicious automation, introduce malware, exploit vulnerabilities, interfere with system integrity, manipulate device identifiers, bypass authentication or create multiple accounts to evade eligibility, security, promotional or repayment controls.
111. 13.5 Conduct Toward Support and Other Users
112. You must not use the Platform to send threats, abusive content, unsolicited mass messages or promotional spam, and you must not harass customer-support personnel or other users. This clause does not prevent you from making a genuine complaint, disputing a transaction or firmly exercising your legal rights.
113. 14. KUDIKRED Service Commitments
114. 14.1 Transparency
115. KUDIKRED will seek to present key loan terms before acceptance, including the amount, tenure, interest, fees and repayment date applicable to the transaction. Material changes to future product pricing or terms that affect core user rights will be communicated through a reasonable channel where required.
116. 14.2 Transaction Records
117. The Platform will maintain electronic records of key transaction events such as accepted loan offers, disbursements, repayments and approved extensions. Users may be able to view these records through account history, Activities/Orders or another section of the App.
118. 14.3 Data Protection and Security
119. KUDIKRED will process personal data in line with the KUDIKRED Privacy Policy and applicable requirements and will maintain reasonable technical and organisational measures intended to protect information against unauthorised access, loss or misuse.
120. 14.4 Responsible Servicing
121. KUDIKRED will use reasonable care in operating the Platform, coordinating with regulated partners and handling support requests. We will provide channels for users to report errors, unauthorised transactions or complaints and will investigate issues using the records and information reasonably available.
122. 15. Privacy, KYC and Credit Information
123. Use of the Services requires the processing of identity, contact, financial, device, transaction, verification, credit and support information described in the KUDIKRED Privacy Policy. Depending on the activity, processing may be based on contract performance, legal obligation, legitimate operational interests or consent.
124. Where permitted, you authorise KUDIKRED to verify information through banks, payment providers, identity-verification providers, credit bureaus and other lawful sources and to obtain or submit credit information for underwriting, fraud prevention, reporting, collection and related legitimate purposes. You also acknowledge that a credit bureau may retain and use information according to the laws and rules that apply to that bureau.
125. The App may request specific permissions such as camera access for liveness or identity checks. KUDIKRED does not require the upload of your entire contact list for an emergency-contact feature; where such information is requested, you provide the selected contact details manually.
126. 16. Third-Party Providers and Integrations
127. Some Services depend on independent banks, payment service providers, identity-verification providers, credit bureaus, telecommunications providers, analytics providers, cloud or infrastructure providers and collection providers. Examples referenced by the source agreements include Okra, Dojah, CreditRegistry Services, XDS Solutions, CRC Credit Bureau, Paystack, Monnify, Tenjin, Fingerprint, Google/Firebase and Apple services. The actual providers used may change over time.
128. A third party may process information under its own regulatory obligations or terms. KUDIKRED is not responsible for an independent third party’s acts or omissions to the extent they are outside KUDIKRED’s reasonable control, but this does not exclude any responsibility that cannot lawfully be excluded. Where an operational issue involves a partner, KUDIKRED may coordinate with that partner to investigate and resolve the issue.
129. 17. Communications, Notices and Marketing
130. 17.1 Service Communications
131. KUDIKRED may send account, security, application, disbursement, repayment, wallet, policy and other service notices through in-App messages, push notifications, SMS, email or another channel associated with your account. You are responsible for maintaining current contact details and reviewing communications that reasonably require your attention.
132. 17.2 Push Notifications
133. Where enabled, push notifications may be delivered through Apple Push Notification service for iOS devices or Firebase Cloud Messaging for Android devices. Push may be disabled through device settings, although important service information may still be sent by another lawful channel.
134. 17.3 Marketing
135. Marketing communications are treated separately from essential service notices. KUDIKRED will not rely on your continued use of the Platform as a substitute for consent where separate marketing consent is required. You may opt out of marketing without cancelling transactional or legally required communications.
136. 17.4 When a Notice Is Treated as Delivered
137. A notice sent to the phone number, email address or in-App account associated with you may be treated as delivered when it is transmitted through the relevant service, subject to evidence of a delivery failure and applicable law. You should notify KUDIKRED if your contact details change.
138. 18. Complaints, Errors and Unauthorised Transactions
139. 18.1 How to Raise an Issue
140. You may report an account issue, disputed payment, unauthorised transaction, suspected system error or complaint through the Help Center or by email to contact@kudikred.ng. Provide a clear description of the issue and, where relevant, the transaction date, amount, reference or supporting evidence.
141. 18.2 Investigation
142. KUDIKRED may acknowledge the complaint, assign a reference, review transaction and authentication records, contact a payment or verification partner and request additional documents or clarification. We may require identity verification before disclosing sensitive account information or implementing a requested account change.
143. 18.3 Resolution and Escalation
144. KUDIKRED will seek to provide a resolution or meaningful update within a reasonable period. Where you remain dissatisfied, you may use the escalation route available under Nigerian law, including the Federal Competition and Consumer Protection Commission where appropriate. KUDIKRED will cooperate with lawful regulatory directions.
145. 18.4 Complaint Records
146. Complaints and outcomes may be recorded for audit, dispute management, regulatory reporting and service improvement. A complaint does not suspend an undisputed repayment obligation unless KUDIKRED, a regulator, court or another competent authority determines otherwise.
147. 19. Suspension, Restriction and Account Closure
148. 19.1 Suspension by KUDIKRED
149. KUDIKRED may restrict or suspend access where reasonably necessary because of failed verification, suspected fraud, account compromise, prohibited use, material breach, unpaid obligations, a regulatory direction, legal risk, system security or another circumstance permitted by law. A restriction may apply to all or only part of the Platform.
150. 19.2 Termination by You
151. You may stop using the Platform and request account closure, subject to payment of outstanding amounts and completion of pending transactions, disputes, legal holds, investigations and required retention processes. Uninstalling the App does not by itself close the account or cancel a loan.
152. 19.3 Effect of Termination
153. Termination or suspension of access does not cancel an existing debt, accrued interest or fee, valid payment instruction, dispute, credit-reporting obligation, data-retention requirement or any term intended to survive termination. Amounts already due remain payable unless law or a written arrangement provides otherwise.
154. 19.4 Restoration
155. Where the reason for restriction can be resolved, KUDIKRED may restore access after the necessary verification, payment, security remediation or compliance review is completed. Restoration is not guaranteed where the account remains ineligible or where continued access would create an unacceptable risk.
156. 20. Assignment, Debt Servicing and Collection
157. To the extent permitted by law, KUDIKRED may assign, transfer, service or place a loan, receivable or related recovery right with an authorised third party, including a debt-servicing or collection provider. Necessary borrower, transaction and communication information may be shared for that purpose under appropriate confidentiality and data-protection controls.
158. An assignee or authorised collection provider may take reasonable and lawful steps to recover the outstanding amount, including accrued interest and permitted fees. Collection activity must remain subject to applicable consumer-protection and other legal requirements. You remain entitled to raise a genuine dispute about the amount, authorisation or status of a loan through the available complaint channels.
159. You may not assign or transfer your rights or obligations under a loan to another person without KUDIKRED’s prior written consent unless applicable law permits otherwise.
160. 21. Prohibited Transactions and Misuse
161. Using the Platform or loan proceeds for money laundering, terrorist financing, fraud, identity theft or another unlawful purpose.
162. Using false, stolen or fabricated identity, income, bank or verification information.
163. Selling, transferring or sharing an account in a way that enables another person to impersonate you or bypass controls.
164. Attempting a SIM-swap, phishing, social-engineering attack or bypass of authentication or security controls.
165. Reverse engineering, scraping, deploying harmful bots, introducing malware or interfering with Platform availability or integrity.
166. Manipulating device identifiers, repeatedly reinstalling the App or creating multiple accounts for the purpose of evading repayment, risk controls, eligibility limits or promotional rules.
167. Using the Platform to harass, threaten or send unlawful or unsolicited mass communications.
168. Where prohibited activity is reasonably suspected, KUDIKRED may investigate, restrict the account, preserve relevant evidence, report matters to competent authorities where required and take other action permitted by these Terms and applicable law.
169. 22. Intellectual Property and App Licence
170. Subject to these Terms, KUDIKRED grants you a limited, personal, non-exclusive, non-transferable and revocable right to use the App for lawful personal access to the Services. The licence does not transfer ownership of the software, brand, content, interfaces, designs, algorithms or other intellectual property associated with the Platform.
171. You must not copy, modify, distribute, sell, sublicense, reverse engineer or create derivative works from the Platform except to the extent that applicable law expressly permits an activity that cannot lawfully be restricted. KUDIKRED and its licensors retain all rights not expressly granted to you.
172. 23. Service Availability and Maintenance
173. The Platform may occasionally be unavailable because of scheduled maintenance, software updates, network conditions, bank or payment-rail failures, telecommunications outages, cloud or infrastructure incidents, cyber events, regulatory restrictions or other operational circumstances. KUDIKRED does not guarantee that every feature will be available at all times on every device or network.
174. Where practicable, KUDIKRED may provide a status notice for a material outage and coordinate remediation with affected partners. Temporary unavailability does not automatically cancel an accepted loan or repayment obligation, although a genuine payment or system error reported during an outage will be investigated through the complaint process.
175. 24. Force Majeure
176. Neither party will be treated as breaching these Terms solely because performance is delayed or prevented by an event beyond reasonable control, such as a natural disaster, widespread network or telecommunications failure, civil disturbance, government restriction, major payment-rail failure, cyber incident or similar event. The affected party should resume performance as soon as reasonably possible.
177. Force majeure does not by itself extinguish a repayment obligation that arose before the event. Where the event materially interferes with a repayment channel, KUDIKRED may provide an alternative channel, extension arrangement or other operational response where appropriate and permitted.
178. 25. Disclaimers and Limitation of Liability
179. 25.1 No Guarantee of Credit
180. A credit limit, estimate, marketing message, calculator result, pre-qualification or previous approval does not guarantee that a future loan will be approved or disbursed. Credit remains subject to verification, risk assessment, product availability and applicable requirements at the time of application.
181. 25.2 Service and Third-Party Limitations
182. To the extent permitted by law, KUDIKRED is not responsible for a delay or failure caused solely by an independent bank, payment network, telecommunications provider, mobile operating system or other third party outside KUDIKRED’s reasonable control. This does not remove KUDIKRED’s responsibility to investigate issues that arise within the Platform or any responsibility that cannot lawfully be excluded.
183. 25.3 Indirect Loss
184. To the maximum extent permitted by law, KUDIKRED will not be liable for indirect, incidental or consequential loss that was not reasonably foreseeable and that results solely from circumstances outside KUDIKRED’s reasonable control. Nothing in these Terms excludes liability for fraud, wilful misconduct or another category of liability that applicable law does not permit to be excluded.
185. 25.4 Your Responsibility
186. You remain responsible for the accuracy of information you submit, the security of your credentials, the lawfulness of your use of the Services and repayment of amounts validly accepted and disbursed to you. You should promptly report suspected errors or unauthorised access rather than allowing an issue to continue unreported.
187. 26. Indemnification
188. To the extent permitted by applicable law, you may be responsible for reasonable losses or claims arising directly from your fraud, wilful misconduct, unlawful use of the Platform, deliberate submission of false information or material breach of these Terms. This clause does not require you to indemnify KUDIKRED for its own fraud, wilful misconduct, breach of mandatory law or another liability that cannot lawfully be shifted to you.
189. 27. Changes to the Platform and These Terms
190. KUDIKRED may modify features, operational rules or these Terms to reflect product development, changes in partners, security needs, legal or regulatory requirements or business operations. Material changes affecting core user rights or obligations will be communicated through a reasonable channel, such as an in-App notice, website notice, SMS or email, where required.
191. Changes apply prospectively. They do not automatically alter the financial terms of a loan that you already accepted unless applicable law permits the change and any required notice or consent has been provided. Continued use after an update may constitute acceptance where permitted, but renewed express acceptance may be requested for significant changes.
192. 28. Dispute Resolution
193. 28.1 Good-Faith Resolution
194. Before beginning formal proceedings, you and KUDIKRED should first attempt to resolve a dispute through the complaint channels described in these Terms. The complaining party should provide enough information for the other party to understand the issue and proposed resolution.
195. 28.2 Mediation
196. If a dispute is not resolved through internal handling, the parties may use mediation where available and appropriate. Participation in mediation does not prevent either party from seeking urgent interim relief or using a regulatory complaint route that is available under Nigerian law.
197. 28.3 Arbitration and Court Proceedings
198. Where the parties agree to arbitration or where an applicable transaction document provides for arbitration, the dispute may be referred to arbitration in accordance with the applicable Nigerian legal framework and the agreed procedure. Otherwise, either party may use a court of competent jurisdiction or another dispute-resolution process available under Nigerian law.
199. 28.4 Interim Relief
200. Nothing in these Terms prevents either party from seeking urgent or protective relief from a court of competent jurisdiction where such relief is legally available and reasonably necessary to preserve rights, evidence, assets or account security pending final resolution.
201. 28.5 Individual Claims
202. To the extent permitted by applicable law and any applicable dispute procedure, disputes are intended to be resolved based on the individual facts and rights of the parties. Nothing in this clause restricts a statutory right to participate in a procedure or remedy that cannot lawfully be waived.
203. 29. Governing Law and Regulatory Compliance
204. These Terms and each loan transaction are governed by the laws of the Federal Republic of Nigeria. KUDIKRED seeks to operate the Services consistently with the Nigerian consumer-protection, data-protection, credit, payment, financial-crime and other requirements applicable to the relevant activity.
205. The source agreements specifically reference the Federal Competition and Consumer Protection Commission, Nigeria Data Protection Regulation, relevant Central Bank of Nigeria requirements, credit-bureau rules, AML/CFT obligations and applicable app-store requirements. Where a mandatory legal or regulatory requirement conflicts with these Terms, the mandatory requirement prevails to the extent of the conflict.
206. 30. General Provisions
207. 30.1 Entire Agreement
208. These Terms, the Privacy Policy, the accepted Loan Offer or PPP and any additional product-specific terms that you expressly accept form the agreement relevant to the transaction. They replace prior discussions or representations about the same subject to the extent those discussions are not incorporated into the final accepted terms.
209. 30.2 Severability
210. If a provision is held invalid, illegal or unenforceable, the remaining provisions will continue in effect to the extent permitted by law. The invalid provision may be interpreted or limited only as necessary to make it enforceable where the law permits.
211. 30.3 No Waiver
212. A delay or failure to exercise a right does not automatically waive that right. A waiver of one breach does not necessarily waive a later breach. Any waiver should be interpreted narrowly and in accordance with applicable law.
213. 30.4 Assignment
214. KUDIKRED may assign or transfer its rights under these Terms or a loan where permitted by law, including to a financing, servicing or collection provider. You may not assign your obligations without prior written consent unless applicable law provides otherwise.
215. 30.5 Relationship of the Parties
216. These Terms do not create an employment, agency, partnership or joint-venture relationship between you and KUDIKRED. An independent service provider does not become your agent or KUDIKRED’s general agent merely because it supplies a technical or regulated service connected to the Platform.
217. 30.6 Language
218. If a translated version of these Terms is provided, the English-language version will prevail in the event of inconsistency to the extent permitted by law, unless a transaction-specific document expressly states otherwise.
219. 30.7 Headings
220. Section headings are included for convenience and do not limit or expand the meaning of the substantive provisions.
221. 31. Contact Information
222. Brand: KUDIKRED
223. Operator: KUDIKRED NIGERIA LIMITED
224. Website: www.kudikred.ng
225. Email: contact@kudikred.ng
226. Jurisdiction: Federal Republic of Nigeria
227. For account-specific requests, transaction disputes or changes to verified information, KUDIKRED may require identity verification before taking action or disclosing sensitive account information.

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