SUPPORT THAT STARTS WITH CLARITY
Help, without
the runaround.
Choose the right support route for your situation. Your personal account and loan information stays protected inside the KUDIKRED app.
BEFORE YOU CONTACT SUPPORT
A few details help us resolve your request faster.
Use your registered contact details
Write from the email address connected with your KUDIKRED account whenever possible.
Include the relevant reference
Add the transaction, repayment or complaint reference so the team can locate the issue.
Keep security details private
KUDIKRED will never ask for your password, PIN or one-time verification code.
Answers for the moments that matter.
Review the most common questions before you apply, accept an offer or make a repayment.
Who can apply for KUDIKRED credit?
The service is intended for eligible adults living in Nigeria. Identity information, a valid phone number, BVN and an active Nigerian bank account may be required. Eligibility and any available offer are determined in the app.
Can I create an account or apply on this website?
No. The website provides product, company and support information. Account creation, applications, offer acceptance, withdrawals and repayments are completed in the KUDIKRED app.
What information will I see before accepting an offer?
Your available offer will show the credit amount, applicable charges, repayment term, total repayment and due date before you decide whether to accept it. Read the Loan page.
How is an application reviewed?
Applications are assessed using the information provided, identity checks and applicable eligibility criteria. Submitting an application does not guarantee approval, and available amounts may differ between customers.
Where can I find my repayment amount and due date?
Open your active loan inside the KUDIKRED app. Your repayment amount, due date and available payment guidance are displayed with your loan details.
How do I make a repayment?
Follow the repayment method and account instructions shown securely in the app. Use only official KUDIKRED payment guidance and confirm the destination before making a payment. View repayment information.
What should I do if I may not repay on time?
Contact KUDIKRED support as early as possible and review the information shown in your account. Do not ignore the due date. Any applicable consequences are governed by your accepted loan terms.
How is my personal information handled?
KUDIKRED uses privacy-conscious processes to handle customer information. Read the Privacy Policy for the categories of data collected, why it is used and your available rights.
How can I make a complaint?
Send your complaint through the official support channel and include enough information for the team to locate and review the issue. Do not include your password, PIN or verification code. Email contact@kudikred.ng or use the Contact Us page.
No matching answer was found. Choose another topic or contact the official support team.
OFFICIAL SUPPORT
Use the right channel for the right question.
General questions can be answered here. Account-specific information remains protected inside the app, while complaints can be sent to the official support team.